Returns and Exchanges Policy – MADA LINE
Returns and Exchanges Policy – MADA LINE
Statutory consumer rights
This policy does not limit any statutory consumer rights. The consumer may cancel the contract within seven days of receiving an unused product, subject to the Electronic Commerce Law and its exceptions. The consumer may also cancel the order if delivery is delayed by more than 15 days from the contract date, unless another delivery date was agreed.
- Returns
A return may be requested if the item has a manufacturing defect, or if the abaya arrives damaged or with a clear tear.
Conditions and process
• Notify the store within 24 hours of receiving the order.
• Submit the request through WhatsApp or Instagram direct messages.
• Attach clear photos showing the issue or defect.
• The request is approved after the item reaches the store and is inspected to confirm the defect.
• After approval, the refund may take up to 21 business days.
- Exchanges
An exchange may be requested if the store made a sizing error or sent an item different from the one ordered.
Conditions and process
• Notify the store within 24 hours of receiving the order.
• Provide a clear photo showing the measurements with a measuring tape in inches.
• If the error was made by the store, MADA LINE will issue the exchange shipping label and cover all shipping and delivery costs. The item will be altered or exchanged within 14 business days after it is received.
• Only one exchange or alteration is allowed.
• For a customer-requested exchange when the store made no error, the customer pays all shipping costs. The request is subject to approval based on the store policy and the item’s condition. No price difference is refunded if the replacement item costs less.
Important
Requests concerning defects or store errors must be sent through WhatsApp or Instagram direct messages with clear photos. This does not affect the consumer’s statutory rights.